Refund policy

Return & Refund Policy

At Kido Buzz, we value our customers and strive to provide the best shopping experience. Please review our return and refund policy carefully before making a purchase.

Returns

We accept returns within 3 working days of purchase.

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • All tags, packaging, and accessories must be intact

  • A valid receipt or proof of purchase is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling

  • Items without original tags or packaging

  • Sale or discounted items (unless defective)

  • Hygiene or personal-use items (if applicable)

Refunds

  • Refunds are only issued for manufacturing defects or incorrect items sent

  • Once your return is received and inspected, you will be notified of approval or rejection

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be made to the original payment method or issued as store credit, depending on the situation

Exchanges

  • Exchanges are allowed within 3 working days, subject to product availability

  • If the replacement item is unavailable, you may choose another item of equal value or pay the price difference

Shipping Costs

  • Shipping and delivery charges are non-refundable

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

How to Initiate a Return

To request a return or exchange, please contact us with your order details:

Phone: 0329-7077799
Email: kidobuzz.info@gmail.com

Store Address:
Kido Buzz
3262 Y Block, Street 93
Phase 7 DHA, Lahore 54000
Pakistan

Policy Updates

Kido Buzz reserves the right to modify or update this policy at any time without prior notice.